Contact
Talk to the people who run the APIs
Questions about an endpoint, a custom plan, billing or your data – send us a message and we get back to you personally.
Send us a message
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Technical questions
An endpoint returns less than expected, or you are unsure which parameters to use? Include the request and we look at it.
Custom plans & volume
Higher quotas, dataset exports, invoices by bank transfer or a platform we do not cover yet.
Privacy & takedown
Data protection requests and removal requests for published content are handled with priority.
Before you write
How fast do you reply?
Usually within one business day (Monday to Friday, German time). Messages about outages, privacy or takedown requests are answered first.
Who answers my message?
The people who build and run the APIs – no ticket bots and no outsourced first-level support.
Can I get a custom quota or a platform that is not listed?
Yes. Tell us the platform, the data you need and the expected volume per month; we reply with what is possible and what it costs.
How do I cancel my subscription?
In the dashboard under Billing, or without signing in on the page "Verträge hier kündigen" linked in the footer. You do not need to write to us for that.